General rules

The Cathedral is a sacred place, a World Heritage monument, the largest and most visible building in the city that also hosts hundreds of thousands of worshippers and visitors a year. Please bear these rules in mind to help maintain its splendour.

 

RULES OF THE CULTURAL VISIT OF THE CATHEDRAL OF SEVILLE

 

RULES OF ACCESS

The Cabildo Officials of the Cathedral reserves the right to refuse admission.

At the access control, visitors will be submitted to validation of their entrance ticket.

In case of detecting an object considered dangerous, this object may be confiscated until the exit or, failing that, access to the premises will be directly denied. Any type of weapon such as sharp objects, knives or the like is understood as a dangerous object. All kinds of banners, posters or flags with vindicatory claims, as well as harmful chemical products that could harm both for the monument or people will also be considered as prohibited objects.

Access and stay in the grounds of the Cathedral and Church of El Divino Salvador is subject to having the entrance ticket, which must be shown to the audience service and/or security personnel who so requires it, in addition to the duly accredited Cathedral’s staff that requests it.

The entrance ticket will allow you access to the cultural visit of THE CATHEDRAL, GIRALDA AND COLLEGIAL CHURCH OF EL DIVINO SALVADOR, during the day of purchase or up to seven days later.

Children under 14 must always be accompanied by an adult in order to access the premises.

Individual visitors as well as groups have different enabled accesses as specified in the exterior signage of the temple.

As a general rule, the amount of the ticket will not be returned in case of wanting to access the temple on dates and times other than those indicated on the ticket. As regards groups, previous reservation will be mandatory.

If this is not done, the Cathedral can only be accessed when there are available time slots and under the payment criteria indicated in the official rate displays.

Access to the Cathedral will only be allowed with tickets issued at the ticket offices of the Cathedral and the Church of El Salvador. Sale and/or resale of tickets on the street, as well as their forgery, are prohibited.

Once the ticket has been validated at the accesses, it will not be possible to leave the premises and then re-enter.

In order to benefit from the established discounts, corresponding support documentation must be shown, which will be subject to validation by the access control staff.

The sale of tickets to access the venue ends 60 minutes before closure of the facilities. Clearing of the premises will begin to take place 30 minutes before closing.

Animals are not allowed to enter the premises, except in the case of assistance dogs.

To ensure safety both of people and facilities, the Cathedral has a permanent video recording system.

It is absolutely prohibited:

-To touch and tarnish the Cathedral’s patrimony in any of its artistic representations, to touch and tarnish the pillars or works of art.

-To touch, cut or uproot plants of Patio de los Naranjos.

– To throw trash and waste of any kind to the ground.

–To undress, remove footwear or lie down either on benches, or steps, or on the patio.

–To access, without authorization, any of the areas of the monument which are closed to the public.

 

THE CATHEDRAL’S SPACES

The Hon. Cabildo reserves the right to modify itineraries or limit the Cathedral’s spaces that can be visited because of reasons of safety, restoration, maintenance, adverse weather conditions or specific events.

The Hon. Cabildo, in compliance with the legal regulations, will decide the visitor capacity of the Cathedral and Giralda and their spaces, according to criteria of security and preservation of the monument.

 

CONDUCT AND ATTIRE

Out of respect for the rest of the visitors and to maintain the atmosphere of retreat suitable of a church, please perform your visit without raising the tone of voice.

During the visit, civic behaviour must be maintained, avoiding crowds and races inside the premises.

Visitors are asked to adopt respectful behaviour and dress with decorum.

Please, use a low tone of voice to contribute to the environment of peace of mind, reflection and respect that the Cathedral, and the enjoyment of works of art, requires.

Smoking and eating inside the premises is not allowed. Drinks can only be consumed outside the building or water during hot weather.

Visitors will be responsible for maintaining order and cleanliness of the spaces, as well as for adopting respectful behaviour towards the patrimonial and museum elements.

Any act of protest is forbidden within the whole Cathedral of Seville ensemble.

Taking pictures with a tripod is not allowed Inside the premises, except in the case of previously accredited people.

Photographs and video recordings may not be reproduced, distributed or marketed for commercial purposes without the Hon. Cabildo’s permission.

In case of evacuation the Cathedral staff’s instructions should be followed at all times.

The Royal Chapel is a space reserved exclusively for worship and prayer, its access is forbidden within the cultural circuit.

 

VISIT TO LA GIRALDA

For reasons of safety, people with reduced mobility cannot climb the Giralda tower. It is forbidden to climb with wheelchairs.

Children under 14 can visit the Giralda always accompanied by an adult.

In the case of school group visits there must be at least one teacher for every 10 students.

It is recommended that people with vertigo, claustrophobia, anaemia, tendency to dizziness, heart problems and/or respiratory problems do not climb the Giralda.

 

SERVICES

It is mandatory to return the audio and radio guides before leaving the premises in the same conditions in which they were received.

Groups larger than 10 people should use radio guides to avoid noise. This equipment can be their own or purchased at the Cathedral at the price of € 1

 

GROUP VISITS

Likewise, school groups may be directed by an accredited teacher and without the need of a specialized guide, provided that mandatory documentation confirming the educator is shown.

In accordance with the current regional regulations, only official guides and accredited teachers can perform explanatory tours.

The guide or responsible teacher who carries out the explanations inside the Cathedral premises must use radio guide equipment.

The entry of groups with concerted visits can only be done before or within the 10 minutes following the scheduled time.

 


 

Those mentioned below have the right to a reduced entry ticket:

– Students between 15 and 25 years of age with international student card or student card in force. Minors between 15 and 17 years old, will be able to prove it with their D.N.I or Passport.-. Pensioners; over 65 years old, or pensioners due to illness.

Those mentioned below have the right to a resident entry ticket:

–  Every person born or residing in Seville and its Diocese – which currently coincides with the geographical province.

In every case, it will be mandatory to show an accredited document on the day of the visit. The acquisition of a resident ticket without showing some current regulated documentation will imply purchasing a new ticket.

Those mentioned below have the right to a reduced entry ticket:
Those mentioned below have the right to a free entry ticket:

– Children under 15 years old.
– People with disabilities starting from 65%.
– Unemployed people.

In every case, it will be mandatory to show an accredited document on the day of the visit. The acquisition of a free ticket without showing  some current regulated documentation will imply purchasing a new ticket.

 
Those mentioned below have the right to a resident entry ticket:

–  Every person born or residing in Seville and its Diocese – which currently coincides with the geographical province.

In every case, it will be mandatory to show an accredited document on the day of the visit. The acquisition of a resident ticket without showing some current regulated documentation will imply purchasing a new ticket.

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